HMS Care is a CQC Regulated Service

Not all home care providers are regulated. For example, introductory agencies do not need to be regulated! However, the service that you receive from HMS Care is fully regulated by The Care Quality Commission (CQC) and we welcome and comply with the registration, inspection and auditing process that regulation brings. We firmly believe that this commitment to transparency and quality can only drive the best possible experience for the families that we support and care for.

HMS Care Recommended on

There are 5 key questions asked by the CQC of care providers, often referred to as Key Lines of Enquiry or KLOEs:

1. Are they safe? – You (the customer) are protected from abuse and avoidable harm

2. Are they effective? – Your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence

3. Are they caring? – Staff involve and treat you with compassion, kindness, dignity and respect

4. Are they responsive to people’s needs? – Services are organised so that they meet your needs

5. Are they well led? – Leadership, management and governance of the organisation should all make sure it is providing high-quality care that is based around your individual needs, encourages learning and innovation, and that it promotes an open and fair culture

The benefits of a regulated care service for you

• Independent inspections (audits) conducted by a regulatory body to give you peace of mind that we do what we say we will do

• We have to comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care

• Our carers are vetted and checked through a robust recruitment process which complies with the regulations (interviewed, application form, a minimum of 2 references, fully-enhanced DBS check)

• Training for all carers and staff is in line with the Care Certificate, meaning our employees are trained to a nationally-recognised standard before they work unsupervised with our customers, providing a safe and responsive service.

• The ongoing supervision and development provided for all of our staff in the form of supervisions, appraisals, direct observations and training. All staff undergo regular supervisions and are able to further their development by attending training on specialist areas such as Dementia, Clinical Care and other management courses

• We provide reports to the regulator to ensure they have confidence in the way we manage the service. This assures our customers that we will be open and honest with them and share information as and when required

• Our customers can provide feedback to the CQC on the service we provide. This allows them to have a voice, ensuring that good care is praised and any poor care is highlighted

• We will not take on care that is unsafe or that would put our customers or carers at risk, ensuring a safe service is provided at all times

• The CQC works with other bodies (e.g. HSE/Health Watch/LGO), to gain an understanding of how a service is performing. This reassures our customers that our service is of a high standard, as there are a number of sources where information is obtained from before an inspection is conducted and an outcome is provided.