Help with Direct Payments

How do Direct Payments work?

The payments are made directly to you by the Local Authority so you can fund the care and support services that you need instead of some or all of the support or services that otherwise would be arranged for you. This gives you the opportunity to review other Care Service Providers in your local area and puts you in control of who provides your personalised homecare services.


Q : Do I Need to employ somebody myself?

A : You can employ staff directly, or for your peace of mind you could choose a professional care provider that listens to you and creates a bespoke service to meet your needs.

Q : How do I manage the Direct Payments?

A : All you need is a separate bank account so the money you receive for your care can be kept separate. You will need to keep a record of how the money is being spent. If a person lacks capacity to request direct payment, an “authorised person” can request the payment and manage this on their behalf.

Q : What if I am already receiving Care Services as arranged by my Local Authority?

A : You may already have a mixture of direct payment and services arranged by your Local Authority. If you think Direct Payments may be a better option for you, you should talk this over with your Social Worker/ Care Manager or call us on 0191 233 6342.

Q : Is it more expensive to use HMS Care?

A : HMS Care provide bespoke high quality care that is tailored to the needs to the customer. Talk to us and you would be surprised how really affordable quality care can be. We provide affordable solutions that reflect the needs of the customer. Call us on 0191 233 6342 to arrange a home visit to discuss your needs.

Q :How do I change to Direct Payments?

A : Depending upon the area you live in, you need to contact your local authority direct payments team:-

Newcastle Council, Social Care Direct on 0191 278 8377 – FOR MORE INFORMATION CLICK HERE

Gateshead Council Direct Payments Team 0191 433 2425 – FOR MORE INFORMATION CLICK HERE

Sunderland Health and Wellbeing 0191 520 5552 – FOR MORE INFORMATION CLICK HERE and HERE