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Terms of Use

Last updated: 15 January 2024

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User”, “Player”, “You”) and our online gaming platform (“Platform”, “Service”, “We”, “Us”). By accessing, registering, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of Ireland. If you do not agree with any provision of these Terms, you must immediately cease using our Platform.

1. General Provisions and Platform Overview

Our Platform operates as a licensed online gaming service provider under Irish gambling legislation and the regulatory framework established by the Revenue Commissioners of Ireland. We provide access to various forms of online entertainment including slot machines, table games, live dealer experiences, and other casino-style gaming products. Our services are exclusively available to users who meet specific eligibility criteria and comply with Irish gambling laws.

These Terms govern all aspects of your relationship with our Platform, including but not limited to account registration, gameplay, financial transactions, promotional activities, and customer support interactions. We reserve the right to modify these Terms at any time, with changes becoming effective upon posting to our website. Continued use of our services following any modifications constitutes acceptance of the updated Terms.

2. User Eligibility and Registration Requirements

Access to our Platform is strictly limited to individuals who meet the following eligibility criteria:

  1. You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
  2. You must be a legal resident of Ireland or a jurisdiction where online gambling is explicitly permitted
  3. You must have the legal capacity to enter into binding agreements under Irish law
  4. You must not be listed on any gambling exclusion databases or self-exclusion programs
  5. You must not be accessing our services from a restricted territory or using proxy services to circumvent geographical limitations

During registration, you must provide accurate, complete, and current information. Any false or misleading information may result in immediate account suspension or termination. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. Account Management and Security Obligations

Upon successful registration, you will be granted access to a personal gaming account that serves as your gateway to our Platform’s services. You acknowledge and agree that:

  1. Each person is permitted only one account on our Platform
  2. Account sharing, transfer, or sale to third parties is strictly prohibited
  3. You must immediately notify us of any suspected unauthorized access to your account
  4. You are solely responsible for all transactions and activities conducted through your account
  5. We reserve the right to request additional verification documents at any time

We implement industry-standard security measures to protect your account and personal information. However, you acknowledge that no system is completely secure, and you assume certain risks associated with online transactions and data transmission.

4. Gaming Rules and Fair Play Standards

Our Platform maintains strict standards for fair play and game integrity. All games are operated using certified random number generators and are regularly audited by independent testing laboratories. Players must adhere to the following gaming conduct requirements:

  1. Games must be played in accordance with their specific rules and paytables
  2. Use of automated software, bots, or any form of advantage play is prohibited
  3. Collusion with other players or attempts to manipulate game outcomes will result in account termination
  4. Any technical malfunction voids all affected games and payouts
  5. Game contributions toward wagering requirements vary by game type as specified in our bonus terms

We reserve the right to void any winnings and close accounts if we determine that unfair play or rule violations have occurred. All gaming decisions are final and binding upon both parties.

5. Financial Transactions and Payment Processing

All financial transactions on our Platform are conducted in Euros (EUR) unless otherwise specified. We support various payment methods including credit cards, e-wallets, bank transfers, and other regionally appropriate options. Transaction processing is subject to the following terms:

  1. Minimum and maximum transaction limits apply to all deposit and withdrawal methods
  2. Identity verification may be required before processing withdrawal requests
  3. Withdrawal processing times vary by payment method and may take 1-7 business days
  4. We reserve the right to charge fees for certain transaction types as disclosed at the time of transaction
  5. Currency conversion fees may apply when using non-EUR payment methods

You are responsible for any taxes, fees, or charges imposed by your financial institution or payment provider. We do not accept payments from third parties, and all deposits must originate from accounts in your name.

6. Bonus Terms and Promotional Conditions

Our Platform offers various promotional bonuses, free spins, and special offers to enhance your gaming experience. Participation in promotional activities is subject to specific terms and conditions that supplement these general Terms of Use. Key promotional principles include:

  1. Bonuses are awarded at our sole discretion and may be modified or withdrawn at any time
  2. Wagering requirements must be met within specified timeframes before bonus winnings can be withdrawn
  3. Game restrictions may apply to bonus play, with certain games excluded or contributing differently to wagering requirements
  4. Maximum bet limits apply during bonus play periods
  5. Abuse of promotional offers may result in bonus forfeiture and account restrictions

Detailed terms for each promotion are available in the specific bonus conditions, which take precedence over these general terms in case of conflict.

7. Responsible Gaming and Player Protection

We are committed to promoting responsible gaming practices and providing a safe environment for all players. Our responsible gaming framework includes comprehensive tools and resources designed to help players maintain control over their gaming activities:

  1. Deposit limits can be set on a daily, weekly, or monthly basis
  2. Session time limits help manage playing duration
  3. Self-exclusion options are available for periods ranging from 24 hours to permanent exclusion
  4. Reality checks provide regular reminders about playing time and spending
  5. Access to professional gambling addiction support services and counseling resources

If you believe you may have a gambling problem, we strongly encourage you to seek professional help. We work closely with recognized gambling addiction organizations and can provide referrals to appropriate support services.

8. Privacy and Data Protection Compliance

We are committed to protecting your privacy and personal information in accordance with the General Data Protection Regulation (GDPR) and Irish data protection laws. Our comprehensive privacy practices ensure that your personal information is collected, processed, and stored securely and transparently.

We collect personal information necessary for account operation, regulatory compliance, and service delivery. This information is used exclusively for legitimate business purposes and is never sold to third parties for marketing purposes. You have the right to access, correct, or request deletion of your personal information subject to our regulatory and legal obligations.

Data retention policies ensure that personal information is kept only as long as necessary for business and regulatory purposes. International data transfers, when necessary, are conducted using appropriate safeguards to ensure continued protection of your information.

9. Intellectual Property and Platform Usage Rights

All content, software, graphics, and materials on our Platform are protected by intellectual property laws and are owned by us or our licensed partners. Your use of our Platform grants you a limited, non-exclusive, non-transferable license to access and use our services for personal entertainment purposes only.

  1. Reproduction, distribution, or modification of Platform content without written permission is prohibited
  2. Reverse engineering, decompiling, or attempting to extract source code is strictly forbidden
  3. Commercial use of our Platform or its content requires separate licensing agreements
  4. User-generated content becomes subject to our usage rights while respecting your underlying ownership

We respect intellectual property rights and expect our users to do the same. Any suspected intellectual property violations should be reported immediately to our legal department.

10. Platform Availability and Technical Considerations

While we strive to maintain continuous Platform availability, we cannot guarantee uninterrupted service due to maintenance requirements, technical issues, or circumstances beyond our control. Scheduled maintenance is typically announced in advance, though emergency maintenance may occur without prior notice.

Technical malfunctions, including but not limited to server errors, software bugs, or connectivity issues, may occasionally affect gameplay. In such cases, all affected games are voided, and stakes are returned to player accounts. We are not liable for any indirect losses resulting from technical difficulties or service interruptions.

11. Prohibited Activities and Account Restrictions

To maintain platform integrity and comply with legal requirements, certain activities are strictly prohibited:

  1. Money laundering or any form of financial crime
  2. Fraudulent activities including chargebacks or payment disputes without valid grounds
  3. Creating multiple accounts to circumvent restrictions or abuse promotions
  4. Using our Platform while located in restricted jurisdictions
  5. Harassment, abuse, or inappropriate communication with other users or staff
  6. Attempting to gain unauthorized access to other user accounts or Platform systems

Violation of these prohibitions may result in immediate account suspension, forfeiture of funds, and potential legal action. We reserve the right to investigate suspicious activities and cooperate with law enforcement agencies when necessary.

12. Dispute Resolution and Legal Framework

These Terms are governed by Irish law and subject to the jurisdiction of Irish courts. We are committed to resolving disputes fairly and efficiently through our internal complaints procedure before resorting to formal legal proceedings.

Our dispute resolution process includes multiple stages designed to address player concerns comprehensively. Initial complaints are handled by our customer support team, with escalation available to senior management and ultimately to independent mediation services. We maintain detailed records of all dispute resolution activities to ensure transparency and fairness.

For disputes that cannot be resolved through internal processes, players may have access to alternative dispute resolution mechanisms including ombudsman services or regulatory complaint procedures. These Terms shall remain in effect until terminated by either party in accordance with the provisions outlined herein.