FAQ’s

How do I arrange a care package with HMS?

 

Either Call us for a friendly chat or complete the enquiry form on the homepage. We will arrange to visit you to have a chat. We are happy to visit you at a location that is most convenient for you, we will discuss with you ways in which we can tailor you an ideal support package.

 

What tasks will my care worker perform for me?

 

We agree a ‘Care Plan’ that details everything that you need and want to be part of your package. We the produce a detailed list of all tasks that are to be performed by the care worker every time that they visit you. Please click HERE to view some of the tasks that we can carry out for you. If you wish to add any services that are not currently on our suggested list, please mention this to us and we will add this to your plan.

 

Is there anything that my care worker cannot do for me?

 

Once we have established exactly what you want on each visit, we will work to deliver that service to you. We cannot give injections, change sterile dressings or carry out any tasks which are likely to risk the health and well being of either the person we provide care for or the HMS care worker. Tasks will always be agreed with you in advance and any changes can be discussed with your care team at any time.

 

Will I have the same care worker every visit?

 

This all depends on how many visits you have each week. We normally assign more than one care worker to each customer. This allows for periods of time where your care worker is on holiday or not working on a particular day. Will always strive to keep the number of care workers assigned to an individual customer to a minimum.

 

How can I be sure that the care worker will carry out and complete all of the tasks and stay for the full period of time?

 

We take a considered and comprehensive approach to ensure that your care package is exactly what was agreed with you. After each and every visit the care worker will write up a summary of the tasks and activities undertaken in the care record (this is retained by the customer). The customer is also asked to record their satisfaction by signing and recording any comments on the care workers time sheet, which is returned to the HMS office to be checked on a weekly basis.

 

Could you tell me about my personal security?

 

Every member of the HMS team has been through a process of rigorous vetting and checking as part of the recruitment process. We also continually monitor all of our staff using national registers to ensure that we are aware of any changes in circumstances relevant to all staff. All staff wear an HMS uniform and carry a HMS ID card that clearly shows their photograph, name and signature.

 

What safeguards do I have?

 

The service that you receive from HMS Care is fully regulated by The Care Quality Commission (CQC) and we welcome and comply with the registration, inspection and auditing process that regulation brings. We firmly believe that this commitment to transparency and quality can only drive the best possible experience for the families that we support and care for.

 

How much does HMS charge and can I get any help with the fees?

 

We put together a comprehensive break down of your individual care plan detailing the weekly costs. Some people are entitled to assistance with the cost of their care from either from their social service office or via other government grants. Also any person who is entitled to help with their care via funding is entitled to Direct Payments meaning that they can choose whoever they wish to provide their care. Please see our Useful Information section on this website HERE.


We will send you a bill every week, and a statement once a month. The most efficient method that most customers choose for payment is to arrange a weekly standing order


 

What happens if I want to make changes to my care package?

 

We fully understand that people’s care wants and needs change on a regular basis. We carry out regular reviews with you and your family to ensure that we are continually adapting the care package to suit you.

 

What happens when the office is closed?

 

Our offices are open from 08:00 to 17:00 Monday to Friday. We also operate an out of hours emergency telephone service from 07:00 through to 22:00 seven days a week. We will provide you with the out of hours number for you peace of mind, safe in the knowledge that someone will assist you with any emergencies about your HMS care.

 

If you have any questions that have not been answered here then please give us a ring or email us on

care@hms-care.co.uk